One more option for booking online...
This article is about the new kind of online reservation by the Hilton group. Customers can now choose the right room on internet after a virtual visit of the real room, they can see the view, the situation on the floor, they exactly know in which room they will sleep (the color, the bed, the amenities...)
I think it can be a good thing for the hotelier, because they will not have to explain each room to the guest or why the price can be different between 2 rooms, they will understand by themself (only for the people using the website).
This concept can also avoid complain; very often people want to change room because it's next to the elevator, or they are disappointed by the view...
In an other way, it's becoming so complex to book on internet, and I deeply believe that booking with this system take a long time... so. If i book on internet, it's in order to win some time and to avoid wasting time on the phone.
Then, i think that if you go in vacation, you don't have anymore the happiness of the holidays, to discover your room, the surprise...
But anyway, i think there is many kind of customers and so, a lot of people will love this new kind of booking, and some will hate it...
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